Bridgewell – Patient Information Leaflet

This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

Bridgewell is a rehabilitation and recovery ward based at Hopewood Park, Sunderland.

The service is for men over the age of 18 years who require a period of rehabilitation in hospital.

You have been identified as having complex mental health needs, which require a longer hospital admission to help promote your recovery and wellbeing

When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and provide you with supporting information. You will have time to settle in and have a look around your environment.

A Welcome Pack is available with more information about your stay in hospital. Please ask ward staff for a copy if this is not given to you on admission.

The length of stay depends upon your personal needs. The care team will involve you fully in discussions about this.

The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

There is a carers’ resource hub available in the Barton Centre, please ask ward staff for opening hours. Sunderland Carers’ Centre can also be contacted on Tel: Tel: 0191 549 3768

Staff can arrange an interpreter if you need one.

Contact Nexus Traveline: Tel: 0871 200 22 33

Website: www.traveline.info/

If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email [email protected] Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
– complete a Points of You survey, available from staff.

• PALS – Patient Advice and Liaison Service
Provides confidential advice and support for service users, relatives and carers.
Tel: 0800 328 4397 or Tel: 0191 566 7074
• Independent Advocacy
As a mental health service user you are entitled to independent advocacy.
Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
• ICA (Independent Complaints Advocacy) Independent Complaints Advocacy (ICA) support patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
• IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence – for example, moving to a hospital or care home. Tel: 0191 510 5051
• Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
• Patient and Carer Engagement Team Tel: 01670 501 816

Bridgewell
Hopewood Park
Ryhope
Sunderland
SR2 0NB
Tel: Tel: 0191 566 7205

Public phone box Tel. Tel: 0191 566 7207

Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL, easy read or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre

2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Ref, PIC/465/1123 November 2023 V7

www.cntw.nhs.uk

Tel: 0191 246 7288

Review date 2023