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Aldervale – Patient Information Leaflet

This leaflet will provide you with information that will help you during your stay on Alverdale, a high dependency unit based at Hopewood Park, Sunderland.

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This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

  • Introduction

    This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.

  • What is Aldervale?

    Alverdale is a High Dependency Unit based at Hopewood Park, Sunderland.

  • Who is it for?

    The service is for men over the age of 18 years who require a period of rehabilitation in hospital.

  • Why do I need to be here?

    It has been identified that you have a higher level of need, which requires a longer period of time in hospital to aid your recovery.

  • Arriving on Aldervale

    When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you supporting information. You will have time to settle in and have a look around your environment.

    A Welcome Pack is available with more information about your stay in hospital. Please ask ward staff for a copy if this is not given to you on admission.

  • How long will I be here?

    The length of stay depends upon your personal needs. The care team will discuss this with you.

  • What sort of things can I do at Aldervale?

    The activities will depend on what support you need for your recovery. Activities may include both social and recreational and will focus on developing new skills to manage your mental health.

  • Interpreters

    Staff can arrange an interpreter if you need one.

  • Travel information

    Contact Nexus Traveline: Tel: 0871 200 22 33

    Website: www.traveline.info/

  • What if I have a comment, suggestion, compliment or complaint about the service?

    If you want to make a comment, suggestion, compliment or complaint you can:
    • talk to the people directly involved in your care
    • ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
    • telephone the Complaints Department 0191 245 6672
    • email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
    • We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
    You can provide feedback in the following ways:
    - the quickest way for you to do this is to complete our short online survey at
    www.cntw.nhs.uk/poy
    - complete a Points of You survey, available from wards, reception areas or staff.

  • Useful contacts

    PALS - Patient Advice and Liaison Service
    Provides confidential advice and support for service users, relatives and carers.
    Tel: 0800 328 4397
    or 0191 566 7074
    Independent Advocacy
    As a mental health service user you are entitled to independent advocacy. Advocates can provide unbiased advice, attend meetings with you and make sure your views are listened to. A member of staff can also help you and provide you with contact telephone numbers.
    ICA (Independent Complaints Advocacy) Independent Complaints Advocacy (ICA) supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. Tel: 0808 802 3000
    IMCA Service (Independent Mental Capacity Advocate Service) Help vulnerable people who lack capacity who are facing important decisions made by the NHS and Local Authorities about serious medical treatment and changes of residence - for example, moving to a hospital or care home. Tel: 0191 510 5051
    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Tel: 0191 246 6800
    Patient and Carer Engagement Team Tel: 01670 501 816
    Sunderland Carers’ Centre Tel: Tel: 0191 549 3768

  • For further information contact

    Aldervale
    Hopewood Park
    Ryhope
    Sunderland
    SR2 0NB
    Tel: 0191 566 7280

    Public phone box Tel. 0191 566 7282

  • Other formats, references and review

    Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

    This information can be made available in a range of formats on request (eg Braille,
    audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

    Published by the Patient Information Centre
    2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
    Ref, PIC/407/0820 August 2020 V8
    www.cntw.nhs.uk Tel: 0191 246 7288
    Review date 2023