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This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.
Most older people with mental health needs will receive assessment, treatment and care in their own home. However, for a small number of people admission to hospital will be appropriate.
Some people require a longer length of stay in hospital to provide care and treatment for more complex mental health needs.
Inpatient Services for older people provide specialist mental health assessment and treatment in hospital for two main groups:
• Functional mental health - conditions such as depression, anxiety or psychosis
• Organic mental health - with progressive conditions such as dementia
Marsden Ward is an inpatient unit, which treats people with organic mental health conditions. The ward is based at Monkwearmouth Hospital, Sunderland.
You have come into hospital because you have mental health needs that require support from a range of specialist doctors, nurses and other health care workers. To enable the right support to be organised to meet your needs, it is important everyone understands exactly what your needs are and what will help you. We aim to work together with you to help you manage your needs so that you can move forward in your life with the support you require in the most acceptable way for you.
This is the assessment process and staff will seek your consent on all aspects of your care plan throughout your stay in hospital.
During your stay in hospital you will have a named nurse who will be responsible for co-ordinating your care. If your named nurse is not on duty you will have access to any of the nursing team.
You will be given the name of your named nurse within 24 hours of your admission. They will introduce themselves to you as soon as they are next on duty. However on a daily basis there is a nurse in charge as a point of contact; this will be displayed on a board on the ward.
There is a lot of evidence that shows you can gain a great deal by participating in the right activities that are designed to meet your needs. There are a range of therapeutic activities available to you while you are in hospital which will be discussed individually with you
How long you stay in hospital depends on your needs. However, the care team will discuss discharge with you as quickly as possible after your admission. It is important to emphasise you will not remain in hospital any longer than you need to. We aim to keep your time spent in hospital to a minimum.
We value information from family and friends to help with assessment and treatment. We will involve your family and friends as much as possible with your permission and aim to support them as much as we can.
The point at which you are ready to leave the ward will be a significant milestone. You may still need some help and support, which will be discussed with you before you are discharged and a copy of these arrangements (your discharge care plan) will be given to you and your carers.
Inpatient areas operate protected mealtimes. This means you have the right to enjoy mealtimes without unnecessary disruption. Further detail is available on the ward.
Each inpatient area operates preferred visiting times and therefore we advise that before your relatives or carers visit that they check with nursing staff for these times.
Within 24 hours of admission, you will be given more detailed information about your hospital stay and an opportunity to discuss any further information needs you may have. Do not hesitate to approach any member of staff for information.
Staff can arrange an interpreter if you need one.
By Bus – Go North East services 9, 35 and X3 Stagecoach service E2.
By Metro – Monkwearmouth Hospital is situated between the Stadium of Light and Seaburn Metro stations.
By Car – We are located on the main A1018 Newcastle Road. Car park charged at normal rate.
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email firstname.lastname@example.org Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
- the quickest way for you to do this is to complete our short online survey at www.cntw.nhs.uk/poy
- complete a Points of You survey, available from staff.
• PALS - Patient Advice and Liaison Service
Provides information and advice about local NHS services and support organisations and helps sort out any problems with NHS services.
South of Tyne Freephone: 0800 328 4397 or Tel: 0191 556 7074
• Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Tel: 0191 246 6800
• The Alzheimer’s Society
Tel: 0300 222 11 22
(Monday - Wednesday, 9am-8pm, Thursday and Friday, 9am-5pm, Saturday and Sunday 10am-4pm)
• Age UK
Tel: 0800 678 1602 (7 days a week, 8am-7pm)
• Total Voice Sunderland
1 Qd North Sands Business Centre, Liberty Way, Sunderland, SR6 0QA
Tel: 0191 516 3559
Total Voice Sunderland is a service delivered in partnership between Mental Health Matters and VoiceAbility. We work across the city of Sunderland, offering a range of free, confidential and independent advocacy services for people living in the area.
• Living well with Dementia: A National Dementia Strategy, Department of Health 2009
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288
Published by the Patient Information Centre
2020 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/506/0919 September 2019 V6
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2022