Showing consideration to patient’s family and friends
As part of our ‘Think Family’ approach we aim to take into consideration other family members, including children or young people who may be contributing to the care and support. Staff will be able to provide information that might help young family members, sometimes referred to as ‘Young Carers’.
Providing information to carers
Staff will inform you about the importance of confidentiality and the respect they will give to information shared by yourself and the person you care for.
In line with the Carers’ Charter, we will;
• Help you to obtain the information you need to access help and support for yourself and the person you care for.
• Give information that is clear and accurate and provided in a way that is understandable and helpful.
• Ensure that staff are trained to understand the distress and anxiety that caring can sometimes cause so that they can signpost carers to appropriate support.
• Inform you about who to contact in an emergency or crisis, even if the person you care for is unwilling to let you, as their carer, be involved.
Accessing help and support for carers
It is important that you let staff know whether you are able and willing to continue in your caring role and what help or support you might need to enable you to do so. We need to take into consideration your other commitments e.g.
• Caring for other family members such as children or elderly relatives.
• Work employment commitments.
• Education or training.
In line with the National Carers Strategy, staff will respect you as an expert care partner, and will advise you on what facilities there are in your area that might help you in your caring role.
Most importantly they will inform you about your right to a Carer’s Assessment and how to access this assessment in your particular area.
Involving carers in the planning of care and support for the person you care for
The Carers’ Charter states that we will:
• Ensure that your opinions, feedback and information is used constructively by professionals, this could include organising a separate meeting with carers where appropriate.
• Involve you in the decisions made about the person for whom you care (with their consent), including the preparation of the Care Plan.
• Provide a copy of the Care Plan of the person for whom you care (with their consent). This should state the responsibilities of all the people who are involved in providing care.
• Give you an opportunity to state your views if you feel that the Care Plan is not working and to involve you in discussions (with their consent) on actions to be taken to address any problems identified.
• Involve you in the planning of any discharge from hospital or from services, including the date of discharge if the person cared for is in hospital.
• Hold meetings, where possible, at a time and place that suits you and the person for whom you care.
During your discussion with staff you will be asked how you want to be involved and what practical measures can be put in place to support this.
Using your expertise as carers to help plan, develop and monitor services
Staff will explain how you as a carer can become involved in the planning, development and monitoring of Cumbria, Northumberland Tyne and Wear NHS Foundation Trusts services, in line with the Carers’ Charter.
We hope to work in partnership with carers by:
• Involving you, not just because we have a statutory duty to, but because we want to and appreciate that your knowledge and experience, as a carer, can benefit and improve our services.
• Adopting innovative, flexible methods of involvement and engagement that enables you to participate in service development and monitoring.
• Informing you how you can be involved and what is expected of you and what support is available.
• Listening and welcoming your views on the quality of the services provided and on the range of services that need to be developed.
• Continuing to provide open channels for you to offer ideas for improvements, with feedback given by the Trust on the implementation of these, or reasons why they cannot be implemented.
• Working in partnership with other organisations outside the Trust.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust will:
• Give you notice of meetings, consultation periods and other relevant events.
• Inform you about how a particular consultation process would work and take your views into account as part of an on-going consultation process.
• Give feedback on consultation and other events, as soon as possible after the event.
• Reimburse out of pocket expenses when you are asked to attend consultation or planning events.
• Provide the appropriate support and training required to enable carers to fulfil their role.