Patient Information Centre receive national recognition

Posted: 18/10/17

An NHS information service has been awarded a national quality mark in recognition of its resources for patients.

Northumberland, Tyne and Wear NHS Foundation Trust (NTW), a provider of mental health and disability services and one of only two in the country to be rated as outstanding by the CQC has for the seventh year in a row achieved the prestigious Information Standard quality mark.

The Trust has demonstrated their commitment to quality evidence based health and care information whilst providing assurances that their processes and systems for producing information are accurate, impartial, balanced, evidence based, accessible and well written.

I’m delighted that the Trust has once again achieved the Information Standard quality mark. All of our patient and carer leaflets are produced under the scheme.

The standard allows us to use a solid framework for producing health information. Anyone in our organisation who needs to produce any patient and carer information materials will all follow the same process therefore ensuring consistency, quality and evidence based information.

Karen O'RourkePatient Information Manager

The Patient Information Centre provides a central point of access to appropriate health information and services allowing people a better understanding of their health and treatments on offer.

If you would like to find out more about the Information standard, contact Karen O’Rourke in the Patient Information Centre on 0191 246 7288. You can view the self-help guides by visiting the website